Programs Sales Customer Care Workshop

Sales, Marketing & Customer Service

Customer Care Workshop

A service-skills workshop for improving customer conversations, complaint handling, and service consistency.

HRD Corp claimable 1 day English In-houseWorkshop
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Why this matters

The work problem this helps solve

Customer experience is shaped by small moments: how teams listen, respond, recover, and follow through when pressure rises. This workshop helps service teams build practical habits for clearer communication, calmer complaint handling, stronger ownership, and more consistent customer care across everyday interactions.

Built for

Teams who will get the most from it

Customer service and front-line teamsSales support or counter-service staffSupervisors who coach service quality

What you'll walk away with

Practical outcomes

  • Use simple service behaviors that make customers feel heard.
  • Respond to difficult moments without escalating tension.
  • Handle complaints with structure, empathy, and ownership.
  • Align service standards across the team.

Inside the workshop

Module titles only

Workshop

  1. What Customers Remember
  2. Listening, Tone, and Service Language
  3. Handling Complaints and Difficult Interactions
  4. Making Service Standards Stick

How it runs

Workshop mix

Interactive
25%
Hands-on
25%
Group
25%
Role-play
25%

Participants practise service conversations and complaint responses through role-play, feedback, and group reflection.

FAQ

Frequently Asked Questions

Who is Customer Care Workshop for?

Customer Care Workshop is designed for Customer service and front-line teams, Sales support or counter-service staff, Supervisors who coach service quality.

How long is Customer Care Workshop?

Customer Care Workshop runs for 1 day.

What language is Customer Care Workshop delivered in?

Customer Care Workshop is delivered in English.

Can Customer Care Workshop run as in-house training?

Yes. Customer Care Workshop can run as in-house training, and Icon Learning can discuss team size, preferred dates, and delivery format during inquiry.

Is Customer Care Workshop HRD Corp claimable?

Yes. Customer Care Workshop is marked as HRD Corp claimable.

What will participants learn in Customer Care Workshop?

Key practical outcomes include: Use simple service behaviors that make customers feel heard. Respond to difficult moments without escalating tension. Handle complaints with structure, empathy, and ownership. Align service standards across the team.

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Bring it to your team

Want the full outline?

Tell us your team size, preferred dates, and delivery format. We will send the outline and advise how this course can run for your team.

Get the full outline WhatsApp us