Programs Sales Customer Care Workshop

Sales, Marketing & Customer Service

Customer Care Workshop

A service-skills workshop for improving customer conversations, complaint handling, and service consistency.

HRD Corp claimable 1 day English In-houseWorkshop
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Why this matters

The work problem this helps solve

Customer experience is shaped by small moments: how teams listen, respond, recover, and follow through when pressure rises. This workshop helps service teams build practical habits for clearer communication, calmer complaint handling, stronger ownership, and more consistent customer care across everyday interactions.

Built for

Teams who will get the most from it

Customer service and front-line teamsSales support or counter-service staffSupervisors who coach service quality

What you'll walk away with

Practical outcomes

  • Use simple service behaviors that make customers feel heard.
  • Respond to difficult moments without escalating tension.
  • Handle complaints with structure, empathy, and ownership.
  • Align service standards across the team.

Inside the workshop

Module titles only

Workshop

  1. What Customers Remember
  2. Listening, Tone, and Service Language
  3. Handling Complaints and Difficult Interactions
  4. Making Service Standards Stick

How it runs

Workshop mix

Interactive
25%
Hands-on
25%
Group
25%
Role-play
25%

Participants practise service conversations and complaint responses through role-play, feedback, and group reflection.

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Bring it to your team

Want the full outline?

Tell us your team size, preferred dates, and delivery format. We will send the outline and advise how this course can run for your team.

Get the full outline WhatsApp us