Programs Sales Improving Negotiation

Sales, Marketing & Customer Service

Improving Negotiation

A 2-day HRD Corp-claimable customer-facing workshop for improving negotiation performance.

HRD Corp claimable 2 days English In-houseWorkshop
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Why this matters

The work problem this helps solve

Improving Negotiation helps sales, marketing, and service teams improve negotiation through clearer conversations, stronger follow-through, and more consistent customer handling. Participants practise Understand basic bargaining techniques, Use the negotiating process to solve everyday problems, and Skills for Successful Negotiating so they can apply the skills in real customer situations.

Built for

Teams who will get the most from it

Sales, service, and front-line teamsSupervisors who coach customer-facing performanceEmployees who manage customer conversations or expectations

What you'll walk away with

Practical outcomes

  • Use clearer service or sales behaviors in everyday interactions.
  • Respond to difficult moments with more structure and confidence.
  • Strengthen communication, ownership, and follow-through.
  • Align practical standards across the team.

Inside the workshop

Module titles only

Workshop

  1. Understand basic bargaining techniques
  2. Use the negotiating process to solve everyday problems
  3. Skills for Successful Negotiating
  4. The Negotiation Process

How it runs

Workshop mix

Interactive
25%
Hands-on
25%
Group
25%
Role-play
25%

Participants practise workplace conversations and customer-facing scenarios through role-play, feedback, and group reflection.

FAQ

Frequently Asked Questions

Who is Improving Negotiation for?

Improving Negotiation is designed for Sales, service, and front-line teams, Supervisors who coach customer-facing performance, Employees who manage customer conversations or expectations.

How long is Improving Negotiation?

Improving Negotiation runs for 2 days.

What language is Improving Negotiation delivered in?

Improving Negotiation is delivered in English.

Can Improving Negotiation run as in-house training?

Yes. Improving Negotiation can run as in-house training, and Icon Learning can discuss team size, preferred dates, and delivery format during inquiry.

Is Improving Negotiation HRD Corp claimable?

Yes. Improving Negotiation is marked as HRD Corp claimable.

What will participants learn in Improving Negotiation?

Key practical outcomes include: Use clearer service or sales behaviors in everyday interactions. Respond to difficult moments with more structure and confidence. Strengthen communication, ownership, and follow-through. Align practical standards across the team.

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Bring it to your team

Want the full outline?

Tell us your team size, preferred dates, and delivery format. We will send the outline and advise how this course can run for your team.

Get the full outline WhatsApp us