Programs Sales Complaints Management

Sales, Marketing & Customer Service

Complaints Management

A 1-day HRD Corp-claimable customer-facing workshop for improving complaints management performance.

HRD Corp claimable 1 day English In-houseWorkshop
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Why this matters

The work problem this helps solve

Complaints Management helps sales, marketing, and service teams improve complaints management through clearer conversations, stronger follow-through, and more consistent customer handling. Participants practise Principles of resolving complaints, Skills in Handling Complaints, and Verbal communication so they can apply the skills in real customer situations.

Built for

Teams who will get the most from it

Sales, service, and front-line teamsSupervisors who coach customer-facing performanceEmployees who manage customer conversations or expectations

What you'll walk away with

Practical outcomes

  • Use clearer service or sales behaviors in everyday interactions.
  • Respond to difficult moments with more structure and confidence.
  • Strengthen communication, ownership, and follow-through.
  • Align practical standards across the team.

Inside the workshop

Module titles only

Workshop

  1. Principles of resolving complaints
  2. Skills in Handling Complaints
  3. Verbal communication
  4. Listening skills

How it runs

Workshop mix

Interactive
25%
Hands-on
25%
Group
25%
Role-play
25%

Participants practise workplace conversations and customer-facing scenarios through role-play, feedback, and group reflection.

FAQ

Frequently Asked Questions

Who is Complaints Management for?

Complaints Management is designed for Sales, service, and front-line teams, Supervisors who coach customer-facing performance, Employees who manage customer conversations or expectations.

How long is Complaints Management?

Complaints Management runs for 1 day.

What language is Complaints Management delivered in?

Complaints Management is delivered in English.

Can Complaints Management run as in-house training?

Yes. Complaints Management can run as in-house training, and Icon Learning can discuss team size, preferred dates, and delivery format during inquiry.

Is Complaints Management HRD Corp claimable?

Yes. Complaints Management is marked as HRD Corp claimable.

What will participants learn in Complaints Management?

Key practical outcomes include: Use clearer service or sales behaviors in everyday interactions. Respond to difficult moments with more structure and confidence. Strengthen communication, ownership, and follow-through. Align practical standards across the team.

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Bring it to your team

Want the full outline?

Tell us your team size, preferred dates, and delivery format. We will send the outline and advise how this course can run for your team.

Get the full outline WhatsApp us