Programs Sales 1st Class Hospitality Service - 1 day

Sales, Marketing & Customer Service

1st Class Hospitality Service - 1 day

A 1-day HRD Corp-claimable customer-facing workshop for improving 1st class hospitality service performance.

HRD Corp claimable 1 day English In-houseWorkshop
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Why this matters

The work problem this helps solve

1st Class Hospitality Service - 1 day helps sales, marketing, and service teams improve 1st class hospitality service through clearer conversations, stronger follow-through, and more consistent customer handling. Participants practise Enhanced the customer service skills among participants, Improve questioning and listening skills, and Develop Your Active Listening Skills so they can apply the skills in real customer situations.

Built for

Teams who will get the most from it

Sales, service, and front-line teamsSupervisors who coach customer-facing performanceEmployees who manage customer conversations or expectations

What you'll walk away with

Practical outcomes

  • Use clearer service or sales behaviors in everyday interactions.
  • Respond to difficult moments with more structure and confidence.
  • Strengthen communication, ownership, and follow-through.
  • Align practical standards across the team.

Inside the workshop

Module titles only

Workshop

  1. Enhanced the customer service skills among participants
  2. Improve questioning and listening skills
  3. Develop Your Active Listening Skills

How it runs

Workshop mix

Interactive
25%
Hands-on
25%
Group
25%
Role-play
25%

Participants practise workplace conversations and customer-facing scenarios through role-play, feedback, and group reflection.

FAQ

Frequently Asked Questions

Who is 1st Class Hospitality Service - 1 day for?

1st Class Hospitality Service - 1 day is designed for Sales, service, and front-line teams, Supervisors who coach customer-facing performance, Employees who manage customer conversations or expectations.

How long is 1st Class Hospitality Service - 1 day?

1st Class Hospitality Service - 1 day runs for 1 day.

What language is 1st Class Hospitality Service - 1 day delivered in?

1st Class Hospitality Service - 1 day is delivered in English.

Can 1st Class Hospitality Service - 1 day run as in-house training?

Yes. 1st Class Hospitality Service - 1 day can run as in-house training, and Icon Learning can discuss team size, preferred dates, and delivery format during inquiry.

Is 1st Class Hospitality Service - 1 day HRD Corp claimable?

Yes. 1st Class Hospitality Service - 1 day is marked as HRD Corp claimable.

What will participants learn in 1st Class Hospitality Service - 1 day?

Key practical outcomes include: Use clearer service or sales behaviors in everyday interactions. Respond to difficult moments with more structure and confidence. Strengthen communication, ownership, and follow-through. Align practical standards across the team.

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Bring it to your team

Want the full outline?

Tell us your team size, preferred dates, and delivery format. We will send the outline and advise how this course can run for your team.

Get the full outline WhatsApp us